CUSTOMER SERVICE

If you have any questions about your order, please contact our

customer service department.

Soap Inventory

REPRESENTATIVES ARE AVAILABLE

SUN-SAT: 8am - 9pm CST

CALL US

(765) 314-3738

CHAT WITH US​

Representatives are available:

SUN-SAT: 8am - 9pm CST

 

FIND US AT THIS LOCATION

Chicago, IL

765-314-3738

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Can I request custom items and/or fragrances?


Most items are made to order and the option to choose the fragrance is available. If an item or fragrance isnt available, you can send an email with your request. We will respond to the email and inform you if the item or fragrance can be obtained. An invoice will be sent and once paid, the order will be fulfilled.




Do you offer a pick up option?


We are able to offer a pick up option at a predetermined location. If you are local and would like to do local pick up, send an email with the purchase order number and we can arrange the pick up information.




Do you offer refunds?


Due to the nature of the products we offer, we do not accept returns. If there is an issue with an item, we will rectify the situation with either a replacement or store credit for future purchases. There are absolutely no refunds on digital items!




Why dont you accept returns?


Because we want to ensure that our products are safe for our customers, we can not accept returns. Once the product leaves our facility, we can no longer guarantee the quality of the product because we cant ensure contamination has not occurred. If there is an issue with an item you have received, you can send us an email and we will definitely rectify the situation by replacing the item or issuing store credit for future purchases. There are absolutely no returns on digital items!